SHIPPING
We make it simple:
FREE U.S. shipping. And now CARBON-NEUTRAL.
Cost? Nada. Zip. Zero.
Our typical order fulfillment is only one to three business days after your order is received, sometimes a bit longer. When your order is fulfilled, you’ll receive a shipping/tracking email so you can track your package as it moves through the shipping system.
U.S. ORDERS:
Our free service typically uses USPS Ground Advantage. Typical delivery to most major U.S. locations is about 2 to 8 business days. It's a slower service, but economical, which is why we are able to offer free U.S. shipping, regardless of order size / value.
INTERNATIONAL ORDERS:
We now use Passport® for our international orders. For our most popular major destinations, it's a simple $10 USD flat-rate, regardless of order size / value. For others, live rates appear at checkout. We only charge what the carrier charges.
Our $10 USD flat-rate shipping destinations: Canada, all EU member and Schengen countries, UK, Australia, New Zealand, and Singapore.
With Passport, you get two options at checkout: DDP or DDU. With Delivery Duty Paid ("DDP"), taxes are assessed at checkout. With Delivery Duty Unpaid ("DDU"), taxes are not added, and depending on your destination, a tax may be assessed at delivery, and often a handling fee.
With Passport, you get door-to-door tracking with their own carrier system. Passport also acts as the local "Seller of Record" which simplifies the complex Customs process to help insure seamless delivery.
Typical delivery after shipping is about 7-14 working days for international destinations. However, on occasion, international delivery can be prolonged and our shipping provider asks that you allow at least 21 working days for delivery. There may be some delays in the service due to customs delays or holiday schedules.
CARBON-NEUTRAL DELIVERIES:
For EVERY order shipment, we fund a mix of nature-based carbon removal and innovative solutions such as direct air capture and mineralization to offset the carbon used in shipping your order, at no cost to you. That means the greenhouse gas emissions from the delivery of anything you purchase are “neutralized” using carbon offsets. We're part of Shopify Planet, joining the fight to combat and mitigate a changing climate.
For more details on our carbon-neutral quest, see our page here.
NEED IT FASTER?
We have negotiated rates with FedEx & UPS (for U.S.) and FedEx or DHL (rest of the world) for express courier delivery. Those options and exact rates will appear at checkout. U.S. courier transit is overnight; international courier transit is two to five business days, but is not a day-definite service.
Note that, while we do try to prioritize orders with express courier shipping, those shipping options relate only to shipping transit times, not order processing times. Our typical order processing is about one to three business days, sometimes longer.
For international orders, please check your country's policies regarding importation of skincare and cosmetic products. Some packages may be delayed as much as 2-3 weeks, depending on Customs processing. Passport® helps smooth out Customs issues. Note that if the shipment is refused or undeliverable for any reason, or if it is abandoned at Customs and not returned to us, we are unable to reimburse for the product(s) or shipping fee.
We are currently unable to ship to certain countries using non-courier option including, but not limited to: Nigeria and Russian Federation, unless approved prior to fulfillment/shipping. Agreeing to a Delivery Risk Waiver by email will be necessary for many such addresses; after placing your order we will email this request form to you. You can review the form here. If approved, courier express shipping (DHL or FedEx) is the only shipping service option.
Please contact us with any unique shipping needs you might have.